Dunning Boomerang, A Workday Solution

An integration that gives users the ability to consolidate dunning letters on an individual customer basis.

The Client

This solution has been used for several clients, including an international managed connectivity services provider as well as an American financial data and software company.

The Problem

Both clients offer subscription services and had a similar problem with sending out redundant dunning letters. A dunning letter is a collection notice sent to customers notifying them that payments they owe are overdue and that their services may be discontinued. Workday automates the dunning process by sending out collection notices for every outstanding invoice, but doesn’t offer the ability to consolidate dunning letters on a customer basis. Both clients offer multiple services and products to their customers and wanted to avoid the redundancy of sending out multiple dunning letters to the same customer who had several overdue invoices at the same time.

The Solution

To address this problem, Makse Group built a custom studio integration that leverages custom reports to remove redundant letters from the dunning process. The integration automatically pulls data from Workday, finds the most recent invoice, and sends an updated web service request back into Workday to exempt all older invoices from the dunning process. 

The Results

Instead of manually excluding invoices from the dunning process, users are now able to efficiently automate this process with Makse Group’s custom dunning studio integration. This allows their collections teams to better utilize their valuable time and resources!

To learn more about how Makse Group can help your organization contact us now to speak to an expert today!