Support Model

Our team of experienced professionals are committed to delivering unparalleled customer service, and we take pride in our ability to provide personalized solutions that cater to each client's specific requirements. We recognize that our clients are the backbone of our business, and we are dedicated to ensuring their satisfaction with our support services. Our unique support model helps you maximize the value of your investment by reducing overhead through flexibility and cooperation. Makse Group’s lean structure and highly experienced professionals allow us to provide a personalized premium experience without the premium price tag.

Flexible Support

A flexible service model and our wide range of capabilities allow us to cater to the unique needs of your organization. We understand that every project is different and everything we do is adaptable and personalized.
Personal Service

A dedicated consultant will work directly with you every step of the way, learning the unique needs of your organization. When you work with Makse Group you get more than a support team, you get a trusted partner.
Industry Experts

A collaborative network of industry experts will be there to support you at every step. Makse Group’s tightly-knit culture means that no matter who you work with, you always have the combined experience of our whole team behind you.
Solutions Library

An extensive repository of documented solutions supports everything that we do. Our teams solve seemingly impossible problems, and when you work with us you’ll be able to leverage years of tried and proven successes.

Our Service Commitments

Fast Responses

Our experienced teams and lean processes allow us to respond to your request quickly and efficiently.
- 2 business days for major issues
- 1 business day for critical issues
- 12 hours for blocker issues
Clear Documentation

We are committed to providing you with clear documentation at every step of the project. We are upfront and thorough in recording everything that we do, so you can rest easy knowing that you get everything you need and nothing you don’t.
Personal Service

We strive to build personal connections and foster long-term relationships with our clients no matter the size of the project. When you work with us, you will always be working with someone who personally knows you and your organization.